INSURANCE INFORMATION for clients
Standard Claims (Most Common)
You pay us on the day of treatment.
We process your claim, and your insurer pays you directly.
Insurer deducts: excess, co-payments, and non-claimable items (e.g. food, clothing).
What We Need
completed & signed claim form (or email to petinsurance@kingsroadvets.com)
Policy number
Policy holder’s name & email
Condition(s) being claimed
Insurers with Online Claim Portals
Animal Friends (Pawtal)
Pet Protect
Agria
You must request claims with:
Pet Plan
Direct Line
Many Pets
Direct Claims (Insurance Pays Us)
Only accepted in limited cases:
Bills over £800 on the day
(pre authorization is required)
You pay on the day:
Policy excess
Exclusions (not covered by insurer)
£20 admin fee (initial claim only)
Pre-Authorisation
Speak to your insurer first (rules vary by company)
Only for procedures at Kings Road Vets (referral centres handle their own)
Claims for Other Practices
Only possible if part of the treatment was also done here.
£20 admin fee applies.
You must request invoice & medical history from the other vet and send to us.
Claims can take up to 3 weeks – check your policy for deadlines.